At rp99si, your privacy is a core operational priority — not a compliance checkbox. This Privacy Policy explains precisely what personal data we collect, how we use it, who we share it with, and how you can exercise your rights as a data subject.
A plain-language summary of the six most important privacy commitments rp99si makes to every member. These cards are not a substitute for reading the full policy below.
We collect only the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable regulations. We do not collect data speculatively or for purposes we cannot clearly justify.
All data transmitted between your device and rp99si servers is encrypted using industry-standard TLS/SSL protocols. Your financial details, login credentials, and personal information are never transmitted in plain text.
rp99si does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Data sharing with third parties is strictly limited to operational necessity and legal compliance.
You have the right to access, correct, delete, and port your personal data at any time. Requests are processed within 30 calendar days. Contact our support team to exercise any of your rights described in this policy.
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Once retention periods expire, data is securely deleted or anonymized.
In the event of a data breach that poses a risk to your rights and freedoms, rp99si will notify affected members promptly and take immediate remedial action to contain the breach and prevent recurrence.
The following terms carry the meanings specified below wherever they appear in this Privacy Policy:
rp99si operates as the Data Controller for all Personal Data collected through the Platform. This means rp99si is responsible for determining the purposes and means by which your Personal Data is processed, and for ensuring that such processing is conducted lawfully, fairly, and transparently.
All data protection inquiries, access requests, and formal complaints should be directed to our support team using the contact details provided in Clause 14 of this policy. We are committed to responding to all privacy-related inquiries within five (5) business days and to resolving substantive requests within thirty (30) calendar days.
While rp99si serves members primarily based in Indonesia — including players in Jakarta, Surabaya, Bandung, Bali, Medan, and other major cities — this Privacy Policy applies to all members regardless of their location within Indonesia or their chosen payment method (BCA, BRI, BNI, Mandiri, OVO, GoPay, DANA, and others).
The categories of Personal Data rp99si collects depend on the nature of your interaction with the Platform. The table below provides a structured overview of the main data categories and examples of specific data points within each category.
| Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national identity card (KTP) number or passport number | Account registration, KYC verification, age eligibility confirmation |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Account communication, transaction notifications, support correspondence |
| Financial Data | Bank account number and account holder name (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, etc.), e-wallet identifiers (OVO, GoPay, DANA, ShopeePay, LinkAja), deposit and withdrawal history, account balance records | Transaction processing, fraud prevention, AML compliance, withdrawal verification |
| Transaction Data | Bet history, game session records, bonus claim history, win/loss records, wager amounts in IDR | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session duration, time zone setting | Security monitoring, fraud detection, platform optimization |
| Usage Data | Pages visited, navigation paths, search queries within the Platform, features interacted with, promotional links clicked | Platform improvement, personalization, marketing effectiveness analysis |
| Communication Data | Live chat transcripts, support ticket content, email correspondence with rp99si, responses to surveys | Customer support delivery, quality assurance, compliance record-keeping |
| KYC Documents | Scanned copies or photographs of government-issued ID, utility bills, bank statements (as proof of address), selfie photographs | Age verification, identity confirmation, AML and fraud compliance |
We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health information, or political opinions. If you voluntarily disclose such information in a support communication, we will handle it with appropriate care and will not use it for profiling or marketing purposes.
rp99si collects Personal Data through the following channels and mechanisms:
rp99si processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
When rp99si relies on legitimate interests as a legal basis, we conduct a balancing assessment to ensure that our interests do not unfairly override your privacy rights. You may request details of any such assessment by contacting us at the address in Clause 14.
The Personal Data rp99si collects is used solely for the purposes described in this policy. Specifically, we use your data to:
We do not use your Personal Data for automated decision-making that produces legal or similarly significant effects on you without human oversight, except where required by law or where you have given your explicit consent.
rp99si does not sell your Personal Data to any third party. We share Personal Data only in the following limited circumstances and only to the extent necessary for the specified purpose:
Important: rp99si will never share your Personal Data with third-party marketers, data brokers, or advertising networks for their independent commercial use without your prior explicit consent.
rp99si uses cookies and similar tracking technologies to operate the Platform effectively, secure your account session, and improve your experience. A cookie is a small text file stored on your device by your browser when you visit the Platform.
We use the following categories of cookies:
You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For full details on managing cookies in common browsers (Chrome, Firefox, Safari, Edge), please refer to your browser's official help documentation.
rp99si retains Personal Data for no longer than is necessary to fulfill the purpose for which it was collected, or as required by applicable law. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure | AML and KYC regulatory compliance |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | Duration of account plus 5 years after closure | AML compliance and dispute resolution |
| Betting and Gaming Records | Duration of account plus 3 years after closure | Dispute resolution, responsible gaming audit |
| Support Communications | 3 years from date of communication | Quality assurance, dispute resolution |
| Technical and Usage Data | 13 months on a rolling basis | Security monitoring, analytics |
| Marketing Consent Records | Until consent is withdrawn, plus 2 years | Consent audit trail |
Upon expiry of the applicable retention period, Personal Data is securely deleted from our active systems or, where complete deletion is not technically feasible (for example, in backup archives), it is anonymized so that it can no longer be attributed to any identifiable individual. Anonymized data may be retained indefinitely for statistical and analytical purposes.
rp99si implements a layered set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
Your Role in Security: While rp99si takes extensive measures to protect your data, the security of your account also depends on you. Use a strong, unique password, enable 2FA, and never share your login credentials with anyone — including individuals claiming to be rp99si staff. Our team will never ask for your password.
As a data subject, you hold meaningful rights over your Personal Data. rp99si is committed to honoring these rights in a timely and transparent manner. Your rights include:
To exercise any of the rights above, please contact our support team using the details in Clause 14. We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days. In complex cases, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for the delay.
We may need to verify your identity before processing certain requests to ensure we do not disclose, amend, or delete another person's data in error. We will not charge a fee for standard requests, but reserve the right to apply a reasonable administrative fee for requests that are manifestly unfounded or excessive in nature.
The Platform is strictly intended for adults aged 21 and above. rp99si does not knowingly collect Personal Data from individuals under the age of 21. Our registration and KYC processes include age verification steps specifically designed to prevent minors from accessing the Platform.
If rp99si becomes aware that Personal Data has been collected from an individual below the age of 21, we will take immediate steps to close the associated account, delete the collected data, and — where applicable — return any deposited funds to the originating payment account in accordance with our Terms & Conditions.
Account holders are responsible for ensuring that no person under the age of 21 accesses their account or uses the Platform through their device. If you are a parent or guardian and believe that a minor in your care has registered an account on the Platform, please contact our support team immediately using the contact details in Clause 14.
21+ Only: By registering and using rp99si, you confirm that you are at least 21 years of age. Providing a false date of birth during registration constitutes a material breach of our Terms & Conditions and may result in forfeiture of all account balances.
rp99si reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services offered on the Platform. The effective date displayed at the top of this page will be updated to reflect the date of the most recent revision.
Where changes are material — for example, where we introduce a new category of data processing or a new third-party data sharing arrangement — we will notify registered members by email or via a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after the updated policy takes effect constitutes your acceptance of the revised terms.
We recommend reviewing this Privacy Policy periodically — at minimum once every three months — to remain informed of how rp99si handles your Personal Data. Previous versions of this policy are available on request by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the rp99si data protection team through the following channels:
We take all privacy complaints seriously and will investigate each one thoroughly. If you are dissatisfied with our response to a complaint, you have the right to escalate the matter to the relevant data protection authority in the jurisdiction applicable to your situation.
When submitting a data access or erasure request, please provide as much detail as possible about the specific data or processing activity in question. This helps our team process your request accurately and within the required timeframe. Response target: 30 calendar days from receipt of a complete, verifiable request.
Our support team is available around the clock to assist with any data privacy questions, access requests, or concerns about your rp99si account.